These Travel Conditions govern the national road passenger transport service carried out by Cavourese S.p.A., P.I/C.F. 00519860019, with registered office in Turin (TO) Strada del Drosso, 77 - CAP 10135 - tel. +011 3970000, e-mail:



Cavourese S.p.A. applies contractual conditions and rates of services that are non-discriminatory either directly or indirectly, based on the nationality of passengers or the place of establishment of the carrier or ticket seller in the Union.



Cavourese SpA guarantees information on its scheduled services. The times normally applied can be consulted on the website. It is advisable to always check what the most up-to-date public opening times are. For logistical reasons, interchanges may be necessary during the days of the service.

The information is provided through the official channels indicated below:

  • on the website
  • at authorized ticket offices
  • company offices at +011 3970000 (section 3) with opening hours 08.30-12.30/14.30-17.00
  • social networks

You can obtain information relating to:

  • Travel conditions
  • Current times, costs and promotions
  • Conditions of access to the service for small animals
  • Availability of services on board
  • Any interruptions or delays in service
  • Complaints Procedures.

Cavourese S.p.A. undertakes to transport the person equipped with a valid travel document on the purchased route. The transport of: dangerous goods, explosive or flammable materials is strictly prohibited. It is mandatory to show up at the departure point at least 15 (fifteen) minutes before the scheduled time.



The Company guarantees the transport of people with disabilities or reduced mobility without any additional charge and, in offering its services to them, makes every effort to ensure accessibility and information. In order to guarantee better assistance to people with disabilities or reduced mobility, the Company gives adequate instructions to its staff in direct contact with this type of traveller.

The meaning of "persons with disabilities" or "persons with reduced mobility" includes:

  • people who use wheelchairs due to illness or documented disability;
  • people with limb problems or walking difficulties;
  • blind or visually impaired people;
  • the deaf or with hearing disabilities;
  • people with documented mental handicap.


3.1. Right to transport and special conditions

The transport of people with disabilities or reduced mobility is always permitted except in the following cases:

  • to comply with safety obligations established by EU, international and national legislation or health and safety obligations established by the competent authorities;
  • if the configuration of the vehicle or the infrastructure, including stops and stations, makes it physically impossible to board, disembark or transport the person with a disability or reduced mobility in safe and practically achievable conditions.

In the event that the Company finds such impediments to transport, it will notify the person with a disability or reduced mobility and, upon request, inform them in writing within five working days of the request.

In the event that a booking is not accepted or a ticket issued or otherwise provided for the above reasons, the passenger will be informed of any acceptable alternative services operated by the carrier.

If, upon occurrence of the reasons referred to in letters a) and b) above, the Company cannot accept the transport or issue the ticket reservation, the person with a disability or reduced mobility may request to be accompanied by another person of your choice capable of providing you with the assistance requested and in any case such as to make physically possible your access inside the bus and your positioning in safe conditions on board during the journey, so that the impeding reasons referred to cease to apply to letters a) and b).In this case, the companion is transported free of charge and, if possible, will be able to sit next to the person with a disability or reduced mobility.

3.2. Accessibility and information

In order to guarantee the protection of the right to transport, the Company has non-discriminatory access conditions for the transport of people with disabilities or reduced mobility which are based on national and international legislation on safety and which are available to the public. Passengers, if they request it, will be able to receive all relevant general information relating to the journey and the conditions of transport physically or in suitable and accessible formats. This information also includes the data necessary to contact the body responsible for monitoring the application of national and international provisions regarding the rights of passengers traveling by bus, referred to in Article 10.4 of these conditions of transport.

3.3. Conditions for providing assistance

The Company provides assistance to people with disabilities or reduced mobility provided that:

  1. the person's need for assistance is communicated to the Company with at least thirty-six hours' notice;
  2. the interested person presents himself at the indicated point:
  • at a time previously established by the Company which is no more than sixty minutes before the published departure time, unless the Company and the passenger have agreed on a shorter deadline;
  • if no time has been established, at least thirty minutes before the published departure time.

Furthermore, people with disabilities or reduced mobility must notify the Company of their specific seating requirements when booking or purchasing the ticket in advance. In the absence of notification of the need for assistance, the Company will make every reasonable effort to ensure that assistance is provided in such a way that the person with a disability or reduced mobility can, safely, board the departing service, take the connecting service or get off the arriving service for which you purchased the ticket.

If the above notification has been forwarded to third parties (travel agents or tour operators), they must transmit the information to the Company as soon as possible, during normal working hours, to allow the latter to comply.

If a person with a disability or reduced mobility, in possession of a reservation or a ticket, who has notified their assistance needs, is refused permission to board, and any accompanying person if they are entitled to it, the Company will give you the opportunity to choose between:

  • the right to reimbursement and, if applicable, free return to the first point of departure, as indicated in the transport contract, as soon as possible;
  • except when it is not practicable, onward journey or re-routing with reasonable alternative transport services to the destination indicated in the transport contract.

In the stations designated by the Ministry, the Company, within the scope of its competences, provides free assistance to people with disabilities or reduced mobility, guaranteeing the assistance and measures necessary to allow people with disabilities and people with reduced mobility to travel in safety.

On board its buses, the Company provides the necessary assistance to allow people with disabilities and people with reduced mobility to obtain essential information relating to the journey in accessible formats, if requested, and to get on and off during breaks in a journey , only if other personnel in addition to the driver are available on board.

3.4. Compensation for wheelchairs and mobility equipment

In the event of loss or damage to mobility equipment or assistance devices, the Company will compensate the passenger to the appropriate extent required by law. If necessary, the Company makes every effort to quickly provide temporary replacement equipment or devices and, where possible, having similar technical and functional characteristics to those lost or damaged.



The passenger is entitled to the transport service by the Company only if in possession of a valid travel document issued in his name, for the route, date and departure time indicated. Changes in the location of ascent and/or descent or reversal of the route are not permitted.

Tickets can be purchased, while available seats last, via:

  • the company resellers in Turin, Cavour, Giaveno and Chieri;
  • the affiliated retailers whose list can be consulted on the website;
  • the website

4.1. Type of travel documents

Access to the service is subject to the purchase of the appropriate travel ticket.

The travel document issued by Cavourese S.p.A., by authorized resellers, called "Travel ticket".It reports the name and address of the Carrier, date and time of issue, customer data, the amount paid including increases and any discounts/reductions, the number of passengers in the case of a cumulative ticket, the summary of the services purchased , date of the outward journey, time/stop of the departure point, time/stop of the arrival point, possible date of the return journey, time/stop of the departure point, time/stop of the arrival point.

When purchasing the travel ticket, the customer is required to accurately communicate the requested travel data to the operator in cases of over-the-counter purchases and to enter them correctly in cases of online purchases. In particular, you must verify the name indicated, the price paid, the route, the date and time of departure and also ensure that the due fare reduction has been applied (where applicable) and that the price paid corresponds to that shown on the ticket. voyage.

Before completing the purchase, the passenger is required to provide a name, a valid mobile phone number and an email address, for the sole purpose of receiving service communications, if necessary.

No reductions are permitted for any category of users.

The travel document may consist of:

  • in a "paper" document, including the passenger coupon;
  • in all the various documents that certify the issue of an "electronic" ticket, such as, for example, the itinerary receipt via email.

4.2. Validity of the travel document

The travel document issued is valid exclusively for the day, time and journey indicated and must be shown upon request from the service staff. After this deadline, no changes can be made and the ticket is considered non-recoverable. If the passenger does not have a travel document (paper and/or electronic) it cannot be admitted on board. The travel document is not valid if counterfeit, not intact or otherwise made illegible.

The travel document is in all respects a tax document. There is no refund in the event of loss.

4.3. Refund of travel ticket

Unless there are proven and justified reasons, there will be no refund of a purchased travel ticket.

Under no circumstances is the carrier required to reimburse the part of the ticket not used due to the passenger's inability to continue the journey, due to the latter's failure to comply with the provisions of the law, or for reasons attributable to the same ( for example if you do not return to the appointment scheduled after the refreshment stop or if you have to get off the bus for personal or health reasons or if you are taken down by the on-board staff or by the authority for harassment or drunkenness etc.).



All passengers, even minors, are required to pay the full ticket

The Company pays particular attention to the transport of minor passengers on its services.

Before purchasing the transport service it is necessary to verify the conditions under which the minor is admitted to transport on the Company's services and in any case subject to compliance with the legal requirements. The validity of the travel authorization or accompanying declaration is limited to the single trip (understood as outward and/or return) outside the country of residence of the minor under 14 years of age, with a specific destination.

5.1 Transport of accompanied minors

Minors under the age of 14 are not permitted to travel unless accompanied by an adult. Parents or those who have guardianship responsibility for minors under the age of 14 who travel unaccompanied by at least one of them and who intend to grant authorization to a different natural person must sign the accompanying declaration which will remain in the records of the police headquarters.

Passengers with a ticket or season ticket have the right to allow a child up to 3 years of age to travel free of charge as long as they do not occupy a seat, and are required to supervise them and assume all responsibility. For obligations relating to child restraint systems, please consult article 7.1. above.

5.2. Transport of unaccompanied minors

For minors between the ages of 14 and 18, a written authorization must be issued by the parents or guardians to be attached to the travel document. The form can be downloaded in the Customer Area from the website

On nationally authorized lines, minors between the ages of 14 and 17 can travel only if they are in possession of the above authorization issued by their parents or guardians.

The on-board staff may ask the passenger to show a valid identity document.


5.3. Child restraint systems on board the bus

Children aged no more than 3 years can be transported (on minibuses and buses of international categories M2 and M3) without the need to adopt particular precautions and, therefore, without the need to use child restraint devices, even if installed.

Child passengers over 3 years of age, however, must be transported using child restraint systems (with which the bus or minibus is equipped) for which use by children themselves is compatible and must be insured with child restraint systems only if of an approved type (art. 172, paragraph 6 of the Highway Code). In the absence of a child restraint system, seat belts must be used only if compatible with the child. This provision is valid only for children weighing less than 36 kg as required by community legislation which limits the use of child restraint devices to such subjects. For compatibility with belts, the appropriate adapters can possibly be used.

In case of failure to comply with these provisions, the person responsible for supervising the minor present in the vehicle is responsible.

Passengers are required to comply with the obligation to use seat belts when they are seated and the vehicle is moving, based on the information given by the on-board staff and in any case provided through signs and pictograms affixed on board the bus.



6.1. Type of baggage and dimensions allowed

Baggage is divided into 2 categories:

  1. hand luggage: it is luggage of small dimensions and/or of particular value e.g. cell phones, laptops, PDAs, etc.
  2. stowed baggage: it can only be stored in the baggage compartment (suitcases, holdalls, trolleys) and have dimensions and weight not exceeding those defined within the limits set out below.

Special baggage

Strollers are transported, free of charge, as special baggage (maximum 1 unit per family unit) only if foldable. Non-foldable strollers cannot be transported.

Folding wheelchairs and any other walking aids for people with disabilities or reduced mobility are transported free of charge. The transport of these special bags is subject to a specific request to be made by email to with 72 (seventy-two) hours' notice of the departure time specifying the exact configuration of the wheelchair and /or any other walking aids which must comply with the official safety requirements prescribed by national, community and international legislation. In the event that the transport of this special baggage could, at the sole discretion of Cavourese S.p.A., jeopardize the safety of the journey or of other passengers, the carrier reserves the right to deny transport.It is also specified that under no circumstances can non-foldable or electric wheelchairs be transported in the hold. Finally, compensation is provided (equal to the cost of repair or replacement) by Cavourese S.p.A. in the event of loss or damage to mobility equipment (wheelchairs and other assistive devices) attributable to the carrier.If necessary, the carrier will make every effort to temporarily replace the lost or damaged mobility equipment.

Allowed dimensions

The passenger has the right to free transport, under his/her own custody, of one hand baggage of a maximum size of cm. 40x30x15 and weighing no more than kg. 5 to be placed in the appropriate overhead bin inside the bus or in the designated compartments.

Each passenger is also entitled to free transport of 1 piece of luggage.

The maximum dimension for the overall volume of the package must have a maximum sum of height, width and length of 140 cm and a maximum weight of kg. 20. The luggage is placed in the trunk of the bus and bears (at the customer's expense) a label with a clear and legible indication of the name.

6.2. Additional baggage

An additional piece of luggage (max 1 per passenger) is possible in the hold with the dimensions indicated above. The transport of additional baggage requires a supplement and must be indicated when purchasing the travel ticket. The possible transport of a bicycle is also permitted: the condition is that it can be dismantled or folded into two pieces, placed in a special bag and that the bag is labeled in such a way as to be able to identify the owner.

Bicycle transportation is handled with additional baggage rules.

6.3. Objects contained in the baggage

The passenger is prohibited from placing in his baggage things that could cause damage such as dangerous and harmful goods or substances, flammable material and liquids in general and perishable material. Cavourese S.p.A. reserves the right to take action against the traveler for any damage caused to third parties and/or to other baggage by the contents of his baggage. In case of violation of these provisions noted at the time of departure, the Company may legitimately refuse transport.

It is strictly forbidden to carry high-value items and delicate items not subject to compression and perishable materials in your checked baggage.

Cavourese S.p.A. is not responsible for their deterioration or loss, unless they have been delivered to the carrier with a specific declaration of value.

6.4. Responsibility for baggage

The baggage placed in the hold of the bus must be considered as checked baggage, while the baggage that the passenger brings with him on board and which remains under his direct supervision is considered hand baggage. The Company is responsible for the loss or damage of the delivered baggage unless it can prove that the loss or damage resulted from fortuitous circumstances, from the nature or defects of the things themselves or from their packaging. The Company is also responsible for the loss or damage of the things that the passenger brings with him in his hand luggage unless he can demonstrate that he has adopted all appropriate measures to avoid the damage. For baggage and objects not delivered to the carrier, the carrier is not responsible for the loss (or damage), unless the passenger proves that the same was caused by causes attributable to the carrier.

Passengers can request compensation for lost or damaged baggage. The Company, in fact, based on the provisions of the law in force, is responsible - within the maximum limit of €6.20 per kilogram, or the greater amount resulting from the declaration of value - for the loss or damage of the baggage that was sent to it. delivered in the hold, except as above. The loss or damage must be confirmed, under penalty of forfeiture, at the time of return, if it is an apparent loss or damage; or within three days, in the case of non-apparent loss or damage (art. 1697 Civil Code). If the baggage is found, the passenger will be responsible for collecting it from the Customer Office which will be communicated to him.

If, for scheduled services exceeding 250 km, the damage or loss of baggage is the consequence of a road accident in which the bus was involved, according to community legislation, the maximum amount offered as compensation in this case will not be less than 1200 Euros per piece of luggage. In the event of damage to wheelchairs, other mobility equipment or assistive devices, the compensation amount is always equal to the cost of replacing or repairing the lost or damaged equipment.

This is without prejudice to the passenger's right to turn to national judicial bodies to obtain, under the conditions established by national legislation, compensation for damages resulting from losses due to cancellation or delay of regular services or resulting from an accident which occurred due to the fault of the carrier.

6.5. Theft and/or loss of baggage

Without prejudice to the previous point, Cavourese S.p.A. communicates the obligation for passengers to label their luggage with a special tag indicating their name, surname, address and telephone number. The passenger who has suffered the theft, loss and/or exchange of luggage stored in the trunk/hold of the bus must report the loss or damage to the on-board staff upon arrival, under penalty of forfeiture. at the stop.

You must contact the Company as soon as possible on 011 3970000 (section 3) or send an email to

6.6. Lost items

Cavourese S.p.A. assumes no responsibility for the loss or failure to find objects forgotten on board the bus. Any objects found will be kept for a maximum of 7 (seven) days at the company, after which the provisions of the Civil Code will apply.

For information and reports, contact customer service on +011 3970000 (section 3).



The customer is asked to collaborate with the Company for the safety of the journey and the improvement of the quality of the service, respecting the provisions in force for access to vehicles and facilities. Users who benefit from the services provided by the Company are obliged to behave, for themselves and others, based on the rules of good manners and in any case which respect the common rules of civil life.

On board the bus, the traveler is required to respect the instructions given by the driver and accompanying staff and, in any case, the following general rules:

  • prohibition on talking to or otherwise distracting the driver while driving the bus;
  • prohibition on causing disturbance to other passengers;
  • obligation to occupy only one seat;
  • obligation to wear seat belts and any other restraint devices;
  • obligation to respect the cleanliness of the bus and the equipment present therein;
  • prohibition to compromise in any way the regularity and safety of the trip and the level of service;
  • obligation to remain seated while on board the bus. In the event of an urgent need for the passenger to get up from their assigned seat
  • ban on consuming food on board;
  • ban on smoking on board (including any electronic or non-combustion devices e.g. Iqos)

7.1. Passenger's liability for damages

The passenger is responsible towards the Company for damage caused to the bus, its furnishings and the Company's staff; as well as damage caused to other passengers and their belongings during transport. In case of malicious damage, Cavourese S.p.A. reserves the right to file a complaint in accordance with the law and make a request for compensation in the competent offices.

7.2. Smoking/refreshment stops/toilet

Smoking is prohibited on board the bus, even with electronic devices, both in the passenger compartment and in closed spaces (toilets, cabin, etc.). Failure to comply gives rise to the application of an administrative sanction, unless the fact constitutes a more serious crime, pursuant to the criminal provisions in force. In the event of a crime, the Company will report it to the judicial authorities and provide the details of the offenders.

If the journey extends beyond 4.30am, stops will be made at equipped service areas, where passengers can use the services. Travelers must scrupulously respect the duration of the stop; unless otherwise announced by the on-board staff, the duration of the stop is set at 15 minutes.



8.1. Pets allowed on board

The passenger can bring with him, upon reservation, live, non-dangerous pets (such as small dogs, cats and other small pets), which must be accompanied by a health card, with the exception of guide dogs accompanying non-EU passengers. sighted people for whom the Law of 14 February 1974, n. 37 establishes that the blind person has the right to be accompanied by his guide dog on his journeys on any means of public transport.

With the exception of guide dogs for blind passengers, the animals must be placed in a special carrier which must be positioned on the ground, next to the seat booked by the traveller, so as not to obstruct the normal passage of other passengers. The dimensions of the carrier cannot exceed cm. 30 | 30 | 40 (width | height | depth). The carriers must not have sharp edges, must not be dirty and/or smelly, free of birdseed and with full drinkers

8.2. Responsibilities

The passenger is responsible for supervising the animals transported for the entire duration of transport; he is exclusively responsible for any damage to people and things caused by his animal.

The person driving the animal is required to compensate for damages if it soils or otherwise deteriorates the bus. The detection by company staff of failure to comply with these rules may result in the removal of the animal and the interruption of the journey in safe conditions.

In the event that the animal causes disturbance to other passengers (due to allergy problems, etc.) upon indication of the on-board staff, the passenger, with his animal, is required to occupy another seat that may be available.

8.3. The cost of transportation

With the exception of guide dogs accompanying blind passengers for which Law 14 February 1974, n. 37 establishes that the blind person has the right to be accompanied by his guide dog on his journeys on any means of public transport without having to pay any ticket or surcharge for the animal. The law also establishes the principle according to which "any other provision in conflict or in discrepancy with this law is repealed", the full fare applies to the transport of animals.



9.1. Right to information

In the event of cancellation or delay in the departure of a regular scheduled service, the Company informs passengers departing from the station of the situation as soon as possible and communicates the expected departure time as soon as this information is available and in any case no later than thirty minutes later. the scheduled departure time.

If passengers miss a connecting transportation service on the Company's timetable-operated network due to a cancellation or delay, the Company makes reasonable efforts to inform affected passengers of alternative connections. Where possible, this information is provided electronically and within the terms set out above, to all passengers, including those departing from bus stops, provided that the passenger has requested it and has provided the carrier with the necessary data. to be contacted.

9.2. Regular scheduled services

Except as provided in Legislative Decree 4.11.2014 n. 169 regarding sanctions for violations of the rights of bus passengers, the passenger, in cases of cancellations of services or delays, has the right to a refund of the ticket from the Company. In particular, when a public transport service suffers a cancellation or a delay, at departure from the terminus or from a stop, exceeding 60 minutes for regional transport services - excluding cases of natural disasters, strikes and other unforeseeable emergencies - passengers have the right to reimbursement of the ticket price from the Company. The refund is equal to the full cost of the ticket at the price at which it was purchased. The refund is paid in cash, unless the passenger accepts a different form of payment.

The Company undertakes to disclose, by the end of the transport service, the methods of access to the transport services/conditions charter and the hypotheses which give the right to reimbursements or compensation, indicating the extent and the methods for accessing them. These hypotheses also include the possibility for the individual passenger to request a refund during or immediately after the end of the transport service, simply by showing the travel document.

Please consult the refund request procedure below.

9.3. Bus breakdown during the journey

In the event that the bus becomes unusable during the journey, the Company will guarantee the continuation of the service with another vehicle from the place where the unusable vehicle is located or the transport from the place where the unusable vehicle is located to a suitable point waiting area and/or a station from which the journey can continue.

9.4. Assistance

In the case of scheduled services with an expected duration of more than 3 hours, if there is a cancellation or a delay in departure from a station of more than 90 minutes, the Company will offer the passenger the reasonable assistance necessary with comfort items depending on the times of waiting or delay, provided that they are objectively available (on the bus or in the station or in any case on site). Where necessary, due to delays that affect the entire night, the Company will provide accommodation in a hotel or other accommodation as well as assistance in organizing transport between the station and the place of accommodation should a stay of one or more months be necessary. more nights within the maximum limits established by law (see Reg. 181/2011). If the cancellation and/or delay is a consequence of adverse weather conditions or serious natural disasters that jeopardize the safe operation of bus services, the above hotel/accommodation accommodation will not be due.

9.5 Assistance in the event of an accident

In the event of an accident resulting in the interruption of the service, the Company will provide reasonable and proportionate assistance for the immediate practical needs of the passenger following the accident itself. This assistance, where necessary, includes food, clothing, transport, initial assistance and accommodation, unless it is possible to use/replace the vehicle, thus guaranteeing the continuation of the journey.

Assistance provided in such circumstances does not constitute recognition of liability on the part of the Company.



10.1 Travel information

All passengers traveling on regular bus services of Cavourese S.p.A. they have the right to receive adequate information for the entire duration of the trip. This information includes passenger rights and contact details for national control bodies.

Where possible, such information is provided, upon request, in accessible formats, with particular attention to the needs of people with disabilities and people with reduced mobility.

10.2 Reporting of disservices

By report we mean any suggestions, observations, proposals, advice and anything else that may be useful to understand the needs of customers in order to improve, if possible, the services offered. The report can be forwarded by anyone interested in it.

The report can be forwarded to the Company via the following channels:

  • by sending an email to
  • by calling 0113970000 (section 03)

In order to be able to respond to the reports forwarded, the customer must clearly indicate, in addition to his/her personal details and address, the report with all the useful elements. The Company guarantees the confidentiality of personal data, as required by the legislation on the protection of privacy.

10.3 Reclami per violazione dei diritti del passeggero

Per reclamo si intende ogni atto con cui un cliente (oppure il legale o l'associazione di consumatori che lo rappresenta) chiaramente identificabile, contesta in forma scritta all'Azienda un suo comportamento o un'omissione.

L'Azienda dispone di un sistema per il trattamento dei reclami che il passeggero può presentare, tramite i seguenti canali inoltrando una mail all'indirizzo:

I passeggeri possono trasmettere un reclamo al vettore entro tre mesi dalla data in cui è stato prestato o avrebbe dovuto essere prestato il servizio regolare. Entro un mese dal ricevimento del reclamo il vettore notifica al passeggero che il reclamo è accolto, respinto o ancora in esame. Il vettore dovrà fornire una risposta definitiva entro tre mesi dal ricevimento del reclamo.

I suddetti termini non si applicano alle questioni relative al risarcimento in caso di decesso, lesioni personali o danni e perdite di bagagli in caso di incidenti.

10.4 Reclamo in seconda istanza all'Autorità di regolazione dei trasporti

Il passeggero, dopo aver presentato in prima istanza un reclamo all'Azienda, e dopo che siano trascorsi novanta giorni dalla presentazione, può presentare un reclamo all'Organismo nazionale responsabile dell'applicazione della disciplina in materia di diritti dei viaggiatori in merito a presunte violazioni di quest'ultima. Per i servizi di linea di competenza locale (regionale, comunale) i reclami possono essere inoltrati anche alle sedi locali dell'Autorità che faranno da tramite con la sede nazionale.

L'organismo nazionale per l'applicazione del regolamento sui diritti dei passeggeri può essere contattato ai seguenti recapiti:

Autorità di Regolazione dei Trasporti Via Nizza 230, 10126 Torino





Last updated February 2024

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